Every channel, one inbox

Communication

Email, WhatsApp, internal chat, NPS surveys, marketing campaigns, and call tracking — all inside your CRM with full conversation history.

5 features

Email & WhatsApp

Connect Gmail, Outlook, or any IMAP provider. WhatsApp Business integration brings messaging into the same interface. Templates with dynamic placeholders, bulk sending, and scheduling — your team never switches between apps.

Replaces:FrontIntercomWhatsApp Business standalone

Unified Inbox

All email accounts + WhatsApp in one inbox. Filter by account, sender, or linked entity.

Smart Templates

{guest_name}, {check_in_date}, {outstanding_amount} — auto-populated from CRM data.

WhatsApp Conversations

Full chat interface with internal notes, conversation transfer, and auto-replies.

Performance Analytics

Response times, email volume, and delivery rates per agent.

Internal Chat

Team chat that lives where your data lives. Create rooms for teams, properties, or projects. Link chats to specific bookings or cases so the conversation stays contextual. No more searching Slack for "what did we decide about that booking?"

Replaces:SlackMicrosoft Teams

Group Rooms

Create rooms for teams, properties, or projects. @mentions notify the right people.

Entity-Linked Chats

Link a chat to Booking #3847. All discussion about that booking stays in one thread.

File Sharing

Share photos, contracts, and documents directly in chat. Stored securely.

Full-Text Search

Find past decisions, shared files, and conversation context instantly.

Call Center & Tracking

Every phone call logged with date, duration, summary, and linked to the right lead, customer, or property. Automatic routing based on caller ID, time of day, or property. Missed calls auto-create leads so no opportunity slips away.

Replaces:AircallRingCentral call tracking

Call Dashboard

Real-time overview: incoming, outgoing, missed, and callbacks needed.

Auto-Routing

Route calls by caller ID, property, or time of day. Right person, first try.

Call Logging

Every call linked to its lead, customer, or booking with full summary.

Performance Metrics

Calls per agent, average duration, response times, conversion rates.

NPS Surveys

Automated satisfaction surveys at the moments that matter — after booking completion, after case resolution, at lease end. Scores flow into customer profiles so agents see satisfaction history before every interaction.

Replaces:SurveyMonkeyDelightedAskNicely

Auto-Distribution

Surveys sent automatically at key moments. No manual effort needed.

Trend Analysis

Track NPS over time. Segment by property, location, team, or booking type.

Profile Integration

Latest NPS score visible on every customer profile. Context for every interaction.

Feedback Collection

Open-ended responses explain what went right or wrong beyond the score.

Email Marketing

Send targeted campaigns to segments built from live CRM data — no CSV exports, no stale lists. New listing announcements to matching leads, renewal reminders to expiring leases, performance reports to property owners. Each email personalized with recipient-specific data.

Replaces:MailchimpSendGrid MarketingConstant Contact

Live Segmentation

Segments built from current CRM data. Always up-to-date, never stale.

Open & Click Tracking

See who opened, who clicked, who engaged. Optimize future campaigns.

Template Library

Save successful campaigns as reusable templates. Brand consistency guaranteed.

Compliance Built-In

GDPR, CAN-SPAM compliance. Auto unsubscribe links and consent tracking.

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