Every channel, one inbox
Communication
Email, WhatsApp, internal chat, NPS surveys, marketing campaigns, and call tracking — all inside your CRM with full conversation history.
Email & WhatsApp
Connect Gmail, Outlook, or any IMAP provider. WhatsApp Business integration brings messaging into the same interface. Templates with dynamic placeholders, bulk sending, and scheduling — your team never switches between apps.
Unified Inbox
All email accounts + WhatsApp in one inbox. Filter by account, sender, or linked entity.
Smart Templates
{guest_name}, {check_in_date}, {outstanding_amount} — auto-populated from CRM data.
WhatsApp Conversations
Full chat interface with internal notes, conversation transfer, and auto-replies.
Performance Analytics
Response times, email volume, and delivery rates per agent.
Internal Chat
Team chat that lives where your data lives. Create rooms for teams, properties, or projects. Link chats to specific bookings or cases so the conversation stays contextual. No more searching Slack for "what did we decide about that booking?"
Group Rooms
Create rooms for teams, properties, or projects. @mentions notify the right people.
Entity-Linked Chats
Link a chat to Booking #3847. All discussion about that booking stays in one thread.
File Sharing
Share photos, contracts, and documents directly in chat. Stored securely.
Full-Text Search
Find past decisions, shared files, and conversation context instantly.
Call Center & Tracking
Every phone call logged with date, duration, summary, and linked to the right lead, customer, or property. Automatic routing based on caller ID, time of day, or property. Missed calls auto-create leads so no opportunity slips away.
Call Dashboard
Real-time overview: incoming, outgoing, missed, and callbacks needed.
Auto-Routing
Route calls by caller ID, property, or time of day. Right person, first try.
Call Logging
Every call linked to its lead, customer, or booking with full summary.
Performance Metrics
Calls per agent, average duration, response times, conversion rates.
NPS Surveys
Automated satisfaction surveys at the moments that matter — after booking completion, after case resolution, at lease end. Scores flow into customer profiles so agents see satisfaction history before every interaction.
Auto-Distribution
Surveys sent automatically at key moments. No manual effort needed.
Trend Analysis
Track NPS over time. Segment by property, location, team, or booking type.
Profile Integration
Latest NPS score visible on every customer profile. Context for every interaction.
Feedback Collection
Open-ended responses explain what went right or wrong beyond the score.
Email Marketing
Send targeted campaigns to segments built from live CRM data — no CSV exports, no stale lists. New listing announcements to matching leads, renewal reminders to expiring leases, performance reports to property owners. Each email personalized with recipient-specific data.
Live Segmentation
Segments built from current CRM data. Always up-to-date, never stale.
Open & Click Tracking
See who opened, who clicked, who engaged. Optimize future campaigns.
Template Library
Save successful campaigns as reusable templates. Brand consistency guaranteed.
Compliance Built-In
GDPR, CAN-SPAM compliance. Auto unsubscribe links and consent tracking.
Ready to see it in action?
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